This Refund Policy (“Policy”) outlines the terms and conditions governing refunds of fees paid by students/candidates (“Applicant”) to Careerkick Services, an educational consultancy firm (“the Firm”), for counselling and related services. This Policy is framed in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, and general principles governing service contracts.

Definitions

• Firm: Refers to Careerkick, an educational consultancy firm.
• Applicant: Refers to the student or candidate who has paid fees to the Firm for counselling and related services.
• Service Fee: Refers to the amount paid by the Applicant to the Firm for educational counselling, guidance, application processing, and other related services, excluding any fees directly payable to educational institutions, examination bodies, or visa authorities.
• Date of Registration: The date on which the Applicant formally registers for the Firm’s services and makes the initial payment.
• Date of Withdrawal: The date on which the Firm receives a formal written request from the Applicant for withdrawal of services or cancellation of engagement.

• Administrative Charges: A reasonable fee deducted by the Firm to cover administrative costs, processing efforts, and resources expended, irrespective of the extent of counselling services rendered.

2. GENERAL REFUND PRINCIPLES

The Firm is committed to providing transparent and fair refund processes. All refund requests will be processed in accordance with this Policy and prevailing Indian laws. Education services are considered ‘services’ under the Consumer Protection Act, 2019, and any deficiency in service or unfair trade practice may lead to legal recourse. The refund of fees shall be subject to deductions for administrative charges and services already rendered by the Firm.

3. REFUND CONDITIONS AND DEDUCTIONS

Refunds of the Service Fee shall be considered under the following circumstances, subject to the deductions specified:

3.1. DEDUCTIONS APPLICABLE TO ALL REFUNDS:

1. Administrative Charges: An amount of INR. 5,000 (INR 5,000/- for processing fees as per industry standards and precedents for educational services) shall be deducted from the Service Fee for administrative and processing costs, regardless of the stage of service delivery.
2. Services Rendered: Fees (20% of Total Counselling Fee) for services already delivered or partially delivered by the Firm, including but not limited to counselling sessions (initial or subsequent), profile evaluation, shortlisting of colleges/universities, application preparation assistance, document review, and correspondence with educational institutions, shall be deemed non-refundable. The value of such services will be assessed by the Firm based on its standard service charges for the completed components.
3. Third-Party Fees: Any fees paid by the Firm on behalf of the Applicant to third parties, such as application fees for colleges/universities, application fees, or any other external charges, are strictly non-refundable by the Firm.
4. Goods and Services Tax (GST): The refund amount, if any, shall be calculated exclusive of the Goods and Services Tax (GST) (currently 18%) of total paid amount apart from administrative charges and services already rendered and deemed non-refundable under this Policy. refund will be processed as per applicable tax laws, subject to its recoverability by the Firm.

3.2. SPECIFIC REFUND SCENARIOS:

1. College Not Allotted: If, despite the Firm’s counselling and application efforts, and provided the Applicant met all eligibility criteria and actively participated in the process, no college/university is allotted to the Applicant through the counselling services for the chosen academic year, a refund of the Service Fee may be considered, after deduction of Administrative Charges, GST as per Clause 3.1(d), and charges for services already rendered.
2. Revised Cutoff / Counselling Not Commenced: If the counselling process (for which the Service Fee was paid) does not commence or is significantly altered due to unforeseen circumstances such as revised cutoffs, governmental policy changes, or regulatory directives, and the Applicant withdraws before substantial counselling services have been rendered, a refund of the Service Fee may be considered, after deduction of Administrative Charges, GST as per Clause 3.1(d), and charges for services already rendered.
3. Withdrawal by Candidate Itself: If the Applicant voluntarily withdraws from the services of the Firm:
   1. Withdrawal before substantial service delivery: If the withdrawal request is received before the commencement of significant counselling sessions or application processing, a refund of the Service Fee may be provided after deduction of Administrative Charges, GST as per Clause 3.1(d), and charges for any preliminary services rendered.
   2. Withdrawal after substantial service delivery: If the withdrawal request is received after substantial counselling services have been rendered or applications have been processed, the Service Fee shall be largely non-refundable, subject only to the discretion of the Firm and after deduction of Administrative Charges, GST as per Clause 3.1(d), and full charges for services rendered.
4. Candidate Performs Self-Counselling: If the Applicant opts to perform self-counselling and ceases to utilize the Firm’s services, the refund amount will be determined based on the stage of services already provided by the Firm at the Date of Withdrawal, similar to Clause 3.2 (c) above, with deductions for Administrative Charges, GST as per Clause 3.1(d), and services rendered.
5. Not Willing to Take Admission in Allotted College/University: If a college/university is successfully allotted to the Applicant as a direct result of the Firm’s counselling and application assistance, but the Applicant chooses not to take admission in the allotted institution, the Firm’s primary service of counselling and facilitating allotment is deemed to have been successfully rendered. In such a case, the Service Fee shall be non-refundable, after deduction of Administrative Charges, GST as per Clause 3.1(d), and charges for services rendered, as the Firm has fulfilled its part of the service agreement.
6. Not Willing to Study the Course for Which Counselling Amount Has Been Paid: If the Applicant decides not to pursue the course for which counselling was provided by the Firm after services have commenced, the refund amount will be determined based on the services already rendered by the Firm at the Date of Withdrawal, with deductions for Administrative Charges, GST as per Clause 3.1(d), and services rendered.

4. PROCEDURE FOR REFUND REQUEST

1. All refund requests must be made in writing by the Applicant, addressed to Careerkick at careerkick01@gmail.com (email address).
2. The request must clearly state the reason for the refund, the date of registration, the amount paid, and provide supporting documents, if any.
3. The Firm reserves the right to request additional information or documentation from the Applicant to process the refund request.

5. REFUND PROCESSING TIMELINE

Approved refunds will be processed within a period of 120 working days from the date of approval of the refund request. The refund will be made via the original payment method where possible, or through a bank transfer to the Applicant’s verified bank account.

6. GOVERNING LAW AND JURISDICTION

This Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in KANPUR NAGAR COURT.

7. AMENDMENT TO THE POLICY

Careerkick reserves the right to amend or modify this Refund Policy at any time, with or without prior notice. Any changes will be effective immediately upon posting on the Firm’s official website or communication to the Applicants.

DATE: 11/03/2026

FOR CAREERKICK

………………………….
(Authorized Signatory)